Banking Customer Service Associate

2 weeks ago

Wenatchee Washington, United States Wheatland Bank Full time

Position Overview:
Wheatland Bank is in search of a dedicated Banking Customer Service Associate to play a vital role in our organization. The ideal candidate will possess a warm demeanor, a strong understanding of banking operations, and exceptional customer service capabilities. This position is essential for delivering outstanding service while addressing various banking inquiries and transactions.

As part of the Wheatland Bank family, you will collaborate with colleagues who prioritize financial integrity, teamwork, openness, and leadership.

Working at Wheatland Bank offers a fulfilling and dynamic career for talented individuals in the banking sector.

KEY RESPONSIBILITIES:
Facilitates retail and commercial deposits by ensuring all necessary documentation is accurately completed.


Processes check cashing, savings withdrawals, and cash advances; verifies that all required authorizations are in place and within established limits; exercises judgment in handling questionable transactions.

Utilizes computer systems to manage account activities, check balances, and troubleshoot issues.

Assists with night deposit functions; logs, bags, and processes deposits; manages change orders; issues receipts and returns bags to clients.

Promotes the Bank's additional products and services, directing clients to the appropriate personnel as needed.

Issues cashier's checks.

Handles safe deposit responsibilities by regulating access and aiding customers.

Processes stop payment requests and hold orders.

Accepts payments for loans.

Balances cash drawers daily and ensures cash returned to the vault is accurate.

Delivers effective customer service and aids in problem resolution within established authority.

Maintains records and logs; prepares wire transfers, and organizes mail or reports as necessary.

Answers phone calls and directs inquiries to the correct Bank staff.

May compile data and prepare various reports (e.g., currency transactions, returned items, overdrafts, monthly audits, etc.)

Processes traveler's checks, ATM deposits, change orders, and corrections to deposit slips.

May assist in the daily opening and closing of the vault; helps balance vault currency and coin.

Copies, scans, and faxes documents for filing and distribution to relevant personnel.

Candidate Profile:

MINIMUM QUALIFICATIONS:

Education and Experience:
High School Diploma or Equivalent

Experience in Cash Handling Preferred

Experience in Customer Service Preferred

Knowledge, Skills, and Abilities:
Ability to operate in a professional and confidential manner.

Basic ten-key proficiency

Ability to follow instructions provided in written, oral, or diagram form.

Strong verbal communication skills.

Ability to effectively represent our organization to clients and colleagues.

Ability to perform basic arithmetic operations.

Dependability in attendance during scheduled shifts.

WORK ENVIRONMENT:
Must be able to perform work indoors in a climate-controlled environment with moderate noise levels.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.


The employee is occasionally required to:
stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: The employee is constantly required to stand and walk.

Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.


Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


Compensation and Benefits:
The salary range for this position is $17.50 to $21.50 per hour, based on relevant experience.

We provide a comprehensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, vacation, and personal time along with opportunities to participate in incentive plans.


Company Overview:
We are a network of banks whose distinct local presence reflects the communities we serve. We embrace the opportunity to evolve alongside our customers and communities. Learn more about our story, our banks, and the experience of working at Glacier Bancorp, Inc. through our website.

Glacier Bancorp, Inc.

is a regional bank holding company based in Kalispell, Montana with assets exceeding $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, and Arizona).

We adhere to a community banking philosophy, emphasizing personalized service combined with the extensive resources of a large banking organization.

Over the years, Glacier Bancorp has received numerous accolades for stability and soundness, consistently ranking among the top 10% in the nation for financial strength.


We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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