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Hotel Operations Manager

2 months ago

Noblesville, United States MHG Hotels Full time
About the Role

The General Manager is a key leadership position at MHG Hotels, responsible for overseeing the overall performance and success of our hotels. As a seasoned hospitality professional, you will lead and inspire a team of dedicated individuals to deliver exceptional guest experiences, drive revenue growth, and maintain high standards of quality and service.

Key Responsibilities
  • Lead and manage all aspects of hotel operations, including day-to-day staff management and guest services.
  • Ensure compliance with company policies, procedures, and service standards.
  • Handle guest complaints and oversee the service recovery process.
  • Manage budgets and ensure revenue and guest satisfaction goals are met.
  • Develop and implement short- and long-term strategic plans to drive performance improvement.
  • Collaborate with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue.
  • Oversee and manage all departments, working closely with department heads to achieve goals and objectives.
  • Be responsible for occupational health, fire, and life safety.
  • Utilize strong interpersonal and communication skills to lead, influence, and encourage others.
  • Advocate sound financial and business decisions to achieve goals and maximize revenue.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Strive to improve service performance.
  • Communicate clear and consistent messages regarding processes throughout all departments.
  • Develop specific goals and plans to prioritize, organize, and meet the expectations of customers on a daily basis.
  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills.
Requirements
  • A professional demeanor and a warm and welcoming personality.
  • The ability to engage easily and actively connect with others.
  • Genuine caring and compassion, with a visible desire to understand others.
  • Natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
  • The ability to drive revenue, profitability, and guest satisfaction.
  • The ability to create confidence and trust, while communicating the right message at the right time.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Direct yet tactful and considerate of audience.
  • Ability to speak with others using clear and professional language.
  • Availability to work days, nights, weekends, and holidays.
  • Clean professional appearance.
  • Hotel management experience required, with a hospitality degree preferred.
Physical Demands
  • Standing, walking, and sitting for extended periods through shifts.
  • The ability to read and visually verify information in a variety of formats.
  • Grasping, turning, and manipulating objects of varying size and weight.
  • Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than 25 pounds without assistance.
Benefits
  • Employee Referral Program.
  • Bonus Program.
  • Merit Increase.
  • Paid Vacation.
  • Flex Days.
  • 401k with Employer Contribution.
  • Medical, Dental, Vision.
  • Life Insurance.
  • Long-term/Short-term Disability.
  • Accident Insurance.
  • Critical Insurance.