Customer Service Representative

2 weeks ago


Norman, Oklahoma, United States Julia Chew - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with clients, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Development: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
  • Communication and Problem-Solving: Employ exceptional communication skills across all channels, possess a people-centric mindset with a keen eye for detail, and demonstrate proactive problem-solving abilities to ensure swift resolutions for customer inquiries.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure.
  • Benefits Package: Simple IRA, health benefits, paid time off, and flexible hours.
  • Professional Development: Opportunities for career advancement within our agency and access to professional development resources.
  • Licensing and Training: Agency-provided licensing and training programs to ensure success in the role.
Requirements
  • Marketing and Sales: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication and Problem-Solving: Exceptional communication skills, a people-centric mindset, and proactive problem-solving abilities.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Teamwork and Collaboration: Collaborative spirit, thriving in a dynamic team environment.


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