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Dining Room Manager

2 months ago

Miami, United States Hospitalio Recruitment Full time
Job Description

Job Title: Head Waitress

Job Summary:

We are seeking a highly skilled and experienced Head Waitress to join our team at Hospitalio Recruitment. As a Head Waitress, you will be responsible for leading our restaurant team to deliver exceptional service to our guests.

Key Responsibilities:

  • Leadership and Supervision: Assist the Restaurant Manager and Assistant Maitre'd team in the supervision of the restaurant personnel to ensure total guest satisfaction regarding food quality and service in accordance with company policies.
  • Training and Development: Utilize appropriate food and wine terminology and pronunciation. Maintain complete knowledge of menu descriptions and wine lists in order to discuss items appropriately to enhance the guests' dining experience. Responsible for the successful execution of the training for Restaurant employees in this function.
  • Employee Management: Train, monitor, and evaluate Restaurant employees for service according to ROAD. Provides on-the-job training to all Restaurant employees to strengthen their current performance and in preparation for possible advancement.
  • Operational Management: Following all Restaurant Operations guidelines (i.e. SOPs, Traffic Flow, Over Time) creates and notifies Maitre d' regarding work schedules and station assignments. Ensures fair distribution of duties including side jobs, following Restaurant Operation guidelines, to employees engaged.
  • Guest Service: Greets and escorts guests to their assigned seats. Presents both food and beverage menus to guests; suggests dinner courses, Makes recommendations to entice guests with thoughtful suggestions.
  • Food and Beverage Service: Supervises staff to ensure galley and beverage orders are properly recorded and retrieved from various locations and served appropriately to guests. Ensures dishes are garnished and decorated according to the standards. Ensures staff enters food and beverage orders in the point-of-sale system. Records meal counts according to established processes.
  • Cleanliness and Maintenance: Supervises assigned stations or sections, including all employees and the equipment used within them. Responsible to ensure all cleanliness and maintenance is in accordance with relevant standards (i.e. ROAD, USPH, Workplace Safety and Clean Ship Matrix) in assigned areas.
  • Guest Satisfaction: Observes guests to anticipate their needs, responds to any additional requests, and determines when the food and beverage service has been completed. Works to achieve the guest's satisfaction with both the quality of the food served and service execution.
  • Additional Responsibilities: Supervises and participates in dining room entertainment as directed by established activities and specific itinerary adaptations such as theme night parades. Participates in rotational schedule, supervising assigned areas in Room Service, Buffet, Specialty Dining, and other venues.
  • Professional Development: Attends meetings, training activities, courses, and all other work-related activities as required.

Requirements:

  • Experience: Must have minimum 2-3 years' experience in a restaurant management position (Restaurant Manager, Assistant Restaurant Manager, Restaurant Supervisor).
  • Education: High school diploma or equivalent. Hospitality diploma or degree an advantage.
  • Leadership Skills: Strong leadership skills.
  • Team Management: Must have managed a team of at least 20 service staff.
  • Language: Ability to speak English clearly, distinctly, and cordially with guests. Ability to read and write English in order to understand and interpret written procedures.

Benefits:

  • Salary and Commissions: Basic salary per month plus substantial monthly commissions which increase earnings.
  • Accommodations and Meals: All meals and accommodations provided.
  • Uniform and Medical: Uniform and medical on board provided.
  • Return Flights: Return flights provided.