Dining Room Captain

14 hours ago


Miami FL USA, United States Riviera Dining Group Inc Full time
Job Title: Dining Room Captain

Riviera Dining Group Inc is seeking a highly skilled and experienced Dining Room Captain to join our team. As a Dining Room Captain, you will be responsible for delivering exceptional dining experiences to our guests, ensuring seamless service, and maintaining the highest standards of quality and consistency.

Key Responsibilities:
  • Lead the dining room team to ensure efficient and effective service delivery
  • Manage table assignments, seating, and wait times to maximize guest satisfaction
  • Monitor and maintain the cleanliness and organization of the dining area
  • Ensure that all guests receive exceptional service, including prompt and attentive service, accurate orders, and timely food delivery
  • Collaborate with the kitchen team to ensure that food is prepared and presented to the highest standards
  • Manage guest complaints and resolve issues in a professional and courteous manner
  • Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens
  • Stay up-to-date with menu changes, promotions, and special events
  • Conduct regular team meetings to discuss performance, provide feedback, and set goals
Requirements:
  • Minimum 3 years of experience in a high-volume dining restaurant
  • Proven track record of delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of wine, beer, and spirits
  • Ability to lift up to 50 pounds and stand for long periods


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