Maitre D'

4 weeks ago

Miami, Florida, United States Riviera Dining Group Full time

Riviera Dining Group is seeking a highly skilled Maitre D' to lead our front desk operations and provide exceptional service to our guests.

The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities:

  • Execute and maintain quality of food, beverage, and service with full adherence to standards set forth by management.
  • Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
  • Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition.
  • Positively handle guests' requests and accept feedback with grace and humility.
  • Manage host team to provide seamless guest interaction.
  • Maximize seating utilizing Seven Rooms.
  • Understand the market and surrounding areas.
  • A complete understanding of all menus, menu structure, ingredients, origins.
  • An understanding of the cocktail program structure and pricing model of the Main Bar as well as L'Atelier and V by MILA.
  • Possess knowledge of the beer and N/A program.
  • Train new and existing employees on MILA service standards.
  • Assist management with training needs as required.
  • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Attend employee meetings and communicate suggestions for improvement as needed.
  • Manager and coordinate all menu changes and communicate with the service team.
  • Understand and comply with Company Policies.
  • Promptly report equipment and food quality problems to Management team.
  • Always maintain positive co-worker and guest relations.
  • Maintain and strictly abide by State sanitation/Health regulations and company standards.
  • Follow up on daily side work duties.

Requirements/Qualifications:

  • State complaint food handling certificate.
  • Must have computer knowledge (Excel, Windows, etc.).
  • Ability to multi-task.
  • Must be a team player and possess strong leadership abilities.
  • Self-motivated and performance driven.
  • Professionalism and courtesy.
  • Must be detail oriented and possess effective communication and written skills.
  • Remain in stationary position for up to 8 hours throughout work shift.
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.
  • Punctuality and regular and reliable attendance.
  • Effective communication, written and interpersonal skills.
  • Time management skills.
  • Compute basic arithmetic.
  • Ability to comprehend and follow recipes.
  • Maintain confidentiality of company information and recipe data.
  • A minimum of 3-5 years of experience in high volume elevated dining restaurant in a major metropolitan market.
  • Experienced with online booking platforms such as OpenTable, Resy, Seven Rooms.

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