Optical Store Supervisor

2 weeks ago


Chattanooga, Tennessee, United States West Point Optical LLC Full time

Position Overview:

The Retail Operations Manager plays a crucial role in enhancing sales performance and ensuring a superior customer experience within the store. This individual will guide a dedicated team to deliver outstanding patient care while fostering a positive work environment.

Key Responsibilities:

  • Enhance store sales by cultivating a patient-centric atmosphere.
  • Meet and exceed sales targets while driving positive growth in store contributions.
  • Effectively manage payroll and gross margin to optimize financial performance.
  • Develop and mentor team members to provide exceptional patient service.
  • Establish strong relationships with healthcare professionals to ensure quality service delivery.
  • Implement initiatives to boost patient exams and sales conversion rates.
  • Recruit, train, and retain a high-caliber team of associates.
  • Ensure high levels of patient satisfaction and loyalty.
  • Maintain visual merchandising standards to enhance the shopping experience.
  • Maximize opportunities for sales through strategic planning.
  • Execute promotional campaigns and marketing strategies effectively.
  • Adhere to operational protocols and uphold store safety standards.

Qualifications:

  • Knowledge of optical products or relevant licensure.
  • Demonstrated success in driving sales growth.
  • Proven ability to train and develop team members.
  • Exceptional skills in delivering a remarkable patient experience.
  • Experience in retail management or customer service roles.
  • Strong communication and relationship-building capabilities.
  • Detail-oriented with the ability to prioritize tasks effectively.
  • Proficiency in computer applications is preferred.

Education:

A Bachelor's degree or equivalent experience in retail management is required.

The ideal candidate will possess the necessary qualifications to excel in this role.



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