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Patient Experience Leader

2 months ago

Chattanooga, Tennessee, United States West Point Optical LLC Full time
Job Summary

West Point Optical LLC is seeking a highly skilled and experienced Optical Store Manager to lead our team in delivering exceptional patient experiences and driving profitable sales growth.

Key Responsibilities
  • Business Development: Foster a patient-focused retail culture to drive profitable store sales and achieve sales growth targets.
  • Team Leadership: Develop and maintain a high-performing team of associates and doctors, ensuring excellent patient care and sales results.
  • Operational Excellence: Manage payroll costs, gross margin, and operational procedures to ensure efficient store operations.
  • Marketing and Merchandising: Implement approved marketing programs, execute signage and promotions, and maintain store appearance according to Company standards.
  • Customer Satisfaction: Ensure positive patient satisfaction through effective customer follow-up, accurate measurements, and realistic service delivery time quotes.
  • Recruitment and Development: Recruit, select, train, and develop high-performing associates and doctors to meet business needs.
Requirements
  • Education: Bachelor's degree or comparable experience in retail operations.
  • Skills: Proven track record of sales growth, ability to train and develop associates, excellent communication and interpersonal skills, and ability to present and implement creative solutions.
  • Experience: Proven experience in retail or customer service, with a focus on sales growth, team leadership, and operational excellence.