Customer Service Representative

7 days ago


Meriden, Connecticut, United States Planet Home Lending Full time
Job Summary

The primary purpose of the Customer Service Representative I at Planet Home Lending is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. This role requires a strong customer service focus, ensuring high-quality service while adhering to productivity and regulatory requirements.

Prioritizing business needs, the successful candidate will complete assigned outbound calls as inbound call volume permits. They will also update servicing systems with relevant notes/comments and follow up on tasks to ensure customer satisfaction and resolution.

Responsibilities
  • Respond to borrower inbound calls concerning their account, providing exceptional service and ensuring regulatory compliance.
  • Prioritize outbound calls based on business needs, completing tasks in a timely manner.
  • Update servicing systems with relevant information and follow up on tasks to ensure customer satisfaction.


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