Current jobs related to Retention Manager - New York, New York - Happy Koala LLC

  • Senior Product Manager

    4 weeks ago

    New York, New York, United States Hulu Full time

    Job Title: Senior Product Manager - Commerce RetentionJoin Disney Entertainment & ESPN Technology in shaping the future of media business. As a Senior Product Manager, you will lead the roadmap and execution across the commerce organization to create seamless user experiences that retain subscribers.Key Responsibilities:Define priorities to maximize...

  • Senior Product Manager

    4 weeks ago

    New York, New York, United States Hulu Full time

    Job Title: Senior Product Manager - Commerce RetentionDisney Entertainment & ESPN Technology is seeking a Senior Product Manager to lead the commerce organization and create first-class experiences that retain subscribers within Disney Entertainment and ESPN Technology.Responsibilities:Define priorities to maximize subscriber retention across multiple...

  • Customer Retention Specialist

    3 weeks ago

    New York, New York, United States Happy Koala LLC Full time

    Job DescriptionHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia, and Europe. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives...

  • Retention Marketing Manager

    4 weeks ago

    New York, New York, United States Moma Full time

    Job Title: Retention Marketing ManagerMoMA Design Store is seeking a highly analytical and creative Retention Marketing Manager to optimize the customer journey from initial conversion to retention and loyalty.The ideal candidate will have a strong track record of increasing customer LTV and delivering high ROI results, with a keen affinity for brand and a...

  • Director of Engagement and Retention

    3 weeks ago

    New York, New York, United States Women In Need, Inc. Full time

    Job SummaryWe are seeking a highly experienced and strategic Director of Engagement and Retention to join our Human Capital team at Women In Need, Inc. This is a unique opportunity to lead the organization's efforts in creating a positive and inclusive work environment that fosters employee engagement, retention, and growth.Key ResponsibilitiesDevelop and...

  • Director of Customer Retention

    4 weeks ago

    New York, New York, United States Authentic Brands Group Full time

    About UsAuthentic Brands Group is a leading global lifestyle and entertainment company that connects strong brands with best-in-class partners to unlock long-term value in the marketplace. Our portfolio of brands generates over $32 billion in global annual retail sales and has an expansive retail footprint in over 150 countries.Job DescriptionWe are seeking...

  • Customer Retention Specialist

    3 weeks ago

    New York, New York, United States Upfluence Full time

    About UpfluenceWe are a rapidly growing global team distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris. Our company helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.Job DescriptionJob Title: Account Manager for Customer Retention & ResolutionJob Summary: As an...

  • Member Retention Advocate

    2 weeks ago

    New York, New York, United States MetroPlusHealth Full time

    At MetroPlusHealth, we are seeking a highly skilled Member Retention Advocate to join our team.The successful candidate will be responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey.This role requires the ability to quickly route members to the appropriate resolution and support, utilizing expertise on...

  • Retention Marketing Manager

    2 weeks ago

    New York, New York, United States KREWE Full time

    Job Title: Retention Marketing ManagerJob Summary:KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans. We are seeking a Retention Marketing Manager to develop Email & SMS campaigns that drive acquisition, retention, personalization, loyalty, and long-term relationships with our eCommerce, Retail & Special...

  • Retention Marketing Manager

    4 weeks ago

    New York, New York, United States KREWE Full time

    Job Title: Retention Marketing ManagerKREWE is a high-fashion eyewear company inspired by the creativity and spirit of New Orleans. We're seeking a Retention Marketing Manager to develop Email & SMS campaigns that drive acquisition, retention, personalization, loyalty, and long-term relationships with our eCommerce, Retail & Special events customers.This...

  • Member Retention Specialist

    3 weeks ago

    New York, New York, United States VNS Health Full time

    Job SummaryWe are seeking a highly skilled Member Retention Specialist to join our team at VNS Health. As a key member of our outreach team, you will be responsible for conducting outbound calls to identified "At Risk" members to ensure their satisfaction with our services and address any issues they may have.Key Responsibilities:Conduct outbound calls to...

  • Customer Retention Specialist

    2 weeks ago

    New York, New York, United States VNS Health Full time

    Job SummaryAs a Customer Retention Specialist at VNS Health, you will play a critical role in ensuring member satisfaction and minimizing rapid disenrollments. You will perform outreach to identified new and existing members to help navigate positive experiences with the Health Plan.Key Responsibilities• Conduct outbound calls to identified "At Risk"...

  • Retention Director, Marketing New York

    1 month ago

    New York, New York, United States TBWA\Chiat\Day Full time

    About the RoleWe're seeking a seasoned Retention Director to join our Marketing team in New York. As a key member of our team, you'll be responsible for developing and executing a comprehensive retention strategy that drives customer loyalty and advocacy.Key ResponsibilitiesLead the development and execution of our retention strategy, focusing on email and...

  • Member Retention Specialist

    4 weeks ago

    New York, New York, United States VNS Health Full time

    Job SummaryWe are seeking a highly skilled Member Retention Representative to join our team at VNS Health. As a key member of our outreach team, you will play a critical role in ensuring member satisfaction and minimizing rapid disenrollments.Key ResponsibilitiesConduct outbound calls to identified "At Risk" members to encourage continued enrollment and...

  • Retention Director, Marketing New York

    2 weeks ago

    New York, New York, United States TBWA\Chiat\Day Full time

    We're seeking a seasoned Retention Director to spearhead our customer retention efforts in Marketing. As a key member of our team, you'll be responsible for crafting unforgettable experiences at every customer interaction, building a loyalty program that not only drives engagement but fosters a community of passionate supporters.Your expertise with tools...

  • Retention Account Executive

    3 weeks ago

    New York, New York, United States DISH Full time

    Job SummaryAs a Retention Account Executive at DISH, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach. This is a 100% inbound new and existing customers role, with no cold calling required.Key Responsibilities• Successfully sell DISH and...

  • Retention Director, Marketing New York

    4 weeks ago

    New York, New York, United States TBWA\Chiat\Day Full time

    About the RoleWe're seeking a seasoned Retention Director to join our Marketing team in New York. As a key member of our team, you'll be responsible for crafting unforgettable customer experiences and building a loyalty program that drives engagement and fosters a community of passionate supporters.Key ResponsibilitiesLead all retention channels, with a...

  • Vice President of Customer Experience and Retention

    4 weeks ago

    New York, New York, United States Authentic Brands Group Full time

    About UsAuthentic Brands Group is a leading global lifestyle and entertainment company that owns and manages a diverse portfolio of iconic brands. Our mission is to unlock the power of our brands by delivering innovative marketing strategies, compelling content, and immersive experiences that drive long-term value in the marketplace.Job SummaryWe are seeking...

  • Customer Retention Strategist

    2 weeks ago

    New York, New York, United States Intact Financial Corporation Full time

    This position is a vital component of our company's mission to deliver exceptional customer experiences. At Intact Financial Corporation, we are dedicated to building long-lasting relationships with our clients, and this role plays a crucial part in achieving that goal.The ideal candidate will possess 3-5 years of experience in the Property and Casualty...

  • Senior Vice President of Customer Experience and Retention

    3 weeks ago

    New York, New York, United States Authentic Brands Group Full time

    Job SummaryWe are seeking a highly experienced and innovative Senior Vice President of Customer Experience and Retention to lead our efforts in maximizing customer lifetime value, engagement, and retention across our portfolio of in-house operated websites and digital products.Key ResponsibilitiesLead cross-functional collaboration to execute high-impact...

Retention Manager

2 months ago

New York, New York, United States Happy Koala LLC Full time
Job Title: Retention Manager

We are seeking an experienced Retention Manager to join our dynamic team at Happy Mammoth, a fast-growing natural food tech business. As a key member of our international team, you will play a crucial role in developing and implementing strategies to drive customer loyalty and long-term engagement.

Key Responsibilities:
  • Develop and implement retention strategies to keep customers loyal, including loyalty programs, personalized marketing, and special offers.
  • Analyze customer data to understand customer behavior and identify trends to refine strategies.
  • Manage customer engagement initiatives, such as newsletters, promotions, and events, to keep customers actively engaged with the brand.
  • Gather and respond to customer feedback to address issues, enhance the customer experience, and improve products or services.
  • Collaborate with marketing, paid media, and customer service teams to ensure a seamless and positive customer experience across all touchpoints.
  • Track and report on retention efforts, providing regular updates to senior management and making recommendations for improvement.
  • Optimize Lifetime Value (LTV) and Average Order Value (AOV) through retention initiatives.
Requirements:
  • 5+ years of experience as a Retention Manager or in a related role with a DTC/eComm brand.
  • Direct experience in the Supplement category and/or natural health is an advantage.
  • Proven track record of developing and implementing successful long-term retention strategies that align with overall business objectives.
  • Proficiency in data analysis to identify trends, customer behavior, and churn risks.
  • Hands-on experience with Customer Relationship Management (CRM) systems.
  • Experience in creating and executing loyalty programs, customer engagement campaigns, and personalized outreach.
  • Experience leading teams and collaborating with marketing, paid media, and customer service departments to enhance customer retention efforts.
What We Offer:
  • A strong and flexible salary package.
  • Paid holidays.
  • The flexibility of remote work from any location worldwide.
  • A vibrant, inclusive, and nurturing work environment with talented colleagues from across the globe.
  • The chance to contribute to the ongoing expansion of our global presence.
  • Flexible working hours.
  • Opportunities for professional growth and development.
  • Free access to books, courses, and other resources to enhance and broaden your skill set.