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Customer Retention Sales Executive

2 months ago

Casa Grande, Arizona, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been innovating the future of connectivity for over four decades.

Our operations encompass satellite television services, live streaming, on-demand content, smart home installations, mobile plans, and we are currently developing America's First Smart NetworkTM.

Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.
Department Overview


Our acclaimed Inside Sales & Retention team effectively influences the decision-making of current and prospective customers by promoting the value of DISH's offerings through a consultative sales approach.

This role involves 100% inbound interactions with new and existing customers—no cold calling involved.
Key Responsibilities


The position of Retention Account Executive presents remarkable opportunities to enhance sales skills and cultivate a long-term career within a company generating over $17 billion in revenue.

DISH equips you with the training, development, and resources necessary for success.
  • Successfully market DISH and Boost products and services to both new and existing clientele.
  • Evaluate each customer's requirements and propose the most suitable solutions.
  • Exhibit resilience and the ability to recover from setbacks while maintaining focus on overarching objectives.
  • Efficiently manage time, remain open to learning new techniques, and aspire to advance as a sales contributor.
  • Establish and nurture customer relationships.
  • Record customer information, including demographics and billing details.
  • Deliver exceptional customer service, actively listen to customer needs, and ensure satisfaction.
What We Offer
Uncapped commission structure with no cold calling ever.
At DISH, our Retention Account Executives handle 100% inbound calls. We provide you with the finest tools, products, and services available to accelerate your career growth. This is part of how DISH positions you for success.
Compensation
$17.75/hour base salary plus uncapped commission. Target earnings are $64,000/year, with the potential for significantly higher earnings based on performance. Top achievers earn well over six figures annually. You will also have the chance to advance two levels within your first year, along with a corresponding title and pay increase.

Additional Benefits Include:
  • Paid training and continuous development to maximize your career potential.
  • Comprehensive medical, dental, and vision insurance.
  • Paid time off, 401(k) with company-matched contributions, employee stock purchase plan, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with substantial discounts on Sling TV, Boost Mobile, and Boost Infinite plans.
  • A Rewards and Recognition program featuring food days, valuable prizes, exciting trips, and much more.
Skills and Qualifications
  • Exceptional verbal, written, and interpersonal communication abilities.
  • High school diploma; college graduates preferred.
  • Successful completion of a pre-employment screening, which may include a drug test.
  • Must be available to work full-time, on-site.
  • Open availability to work assigned schedules.
  • Possess a smartphone or device with an active network connection.
Work Environment
  • On-site position.
  • Desk-based role.
  • Full-time schedule provided post-offer, with variable hours including weekends and holidays.
  • Opportunity to bid on available work schedules based on performance, attendance, and quality assurance.
Salary Information
Compensation:
$17.75/hour

Benefits Overview
We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company matching, career advancement opportunities, and a flexible time-off policy.