Senior Travel Operations Coordinator
2 days ago
About Excursionist:
We are a luxury inbound tour operator specializing in unique travel experiences throughout the United States, Caribbean, and Canada. Our team works closely with leading travel agencies, tour operators, and concierge companies to craft bespoke itineraries that exceed our clients' expectations.
Job Summary:
We are seeking a highly skilled Senior Travel Operations Concierge to join our team in Miami, Florida. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our luxury clientele before, during, and after their travels.
Key Responsibilities:
- Book and arrange all reservations for Excursionist itineraries, ensuring seamless execution of our clients' travel plans.
- Serve as a critical on-call contact for our guests and local providers, providing timely and effective support to resolve any issues that may arise.
- Verify costings and supplier confirmations to ensure accuracy and compliance with our agreements.
- Maintain accurate and up-to-date records of all traveling files, including communications, bookings, and financial data.
- Process file closures, including reconciliation of bills and tracking of profit margins.
- Assist with data compilation and reporting, including booking statistics, profit analysis, and supplier performance metrics.
- Support the QA/QC process, verifying hotel confirmations, transportation arrangements, and guide services.
Requirements:
- Extensive knowledge of destinations throughout the United States, Caribbean, and Canada.
- Ability to work independently with minimal supervision.
- Strong business writing and communication skills.
- Basic knowledge of database management and Microsoft Excel.
- Related coursework or degree in a relevant field.
- Second language skills are a plus.
- Willingness to work flexible hours, including evenings and weekends.
What We Offer:
This salaried position includes comprehensive benefits, including health insurance, paid time off, and 401K matching.
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