Fitness Center Representative
3 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - NJ/MA One World Fitness.
Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience at our fitness center.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and welcoming environment for members.
- Customer Service Background: Previous customer service experience preferred.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness: A genuine passion for fitness and health.
- Positive Attitude: An upbeat and positive attitude, with excellent communication skills.
- Punctuality and Reliability: Must be punctual and reliable, with a strong work ethic.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Lifting: Continual talking in person or on the phone, with occasional lifting up to 50 lbs.
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