Community Director

3 weeks ago

Chelmsford, Massachusetts, United States Jones Street Residential Full time
About the Role

We are seeking a highly skilled and experienced Community Manager to join our team at Jones Street Residential. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our properties, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Lead by example, embodying the core values and culture of Jones Street Residential.
  • Supervise leasing professionals, providing guidance and support to ensure seamless operations.
  • Stay ahead of market trends, analyzing marketing strategies to position our properties as the most desirable and highest performing in the market.
  • Maximize occupancy rates, utilizing effective marketing techniques and closing strategies to secure prospective residents.
  • Demonstrate a deep understanding of financial goals, operating assets in the best interest of our owners, and adhering to company requirements.
  • Maintain accurate records of community transactions, submitting reports in a timely manner.
  • Manage resident concerns and requests, enhancing resident satisfaction with management.
  • Effectively manage capital projects, renovations, and cost management.
  • Develop and implement resident retention programs, including resident functions, special promotions, and monthly newsletters.
  • Exhibit versatility in managing site operations, creating and understanding management strategies to optimize performance from each team and team member.
  • Maintain community appearance, ensuring all service requests are recorded, communicated, and completed in a timely manner.
  • Provide ongoing training, instruction, and leadership to strengthen staff success, assigning daily/weekly staff schedules and tasks.
  • Generate necessary legal documents and process in accordance with state and company guidelines.
  • Respond to community emergencies, distributing company or community-issued notices.
  • Deliver accurate and timely weekly and monthly community and financial reports.
  • Create annual operating budgets in conjunction with regional and corporate management, holding teams accountable for operating expectations and performance.
  • Manage the leasing and renewal process, guiding teams through effective sales and customer service retention strategies.
  • Create and implement strategies to beat market occupancy, resident retention, and portfolio rent collections, while growing net operating income at each property consistent with ownership expectations.
  • Perform unit inspections as needed, maintaining community value and curb appeal.
Requirements
  • Bachelor's Degree
  • CAM, ARM, or related industry designations preferred
  • CT Real Estate License preferred
  • Proficient computer and software skills, specifically Microsoft Office Suite and Yardi (or comparable property management software)
  • 40B experience desired
  • Excellent written and verbal communication skills
  • Strong organizational skills and ability to multi-task
  • Excellent time management skills and ability to prioritize work
  • Flexibility and ability to think quickly in a fast-paced environment
  • Trustworthy and reliable – sensitivity to confidential matters is required
Benefits
  • Medical, Dental & Vision (100% covered by employer)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Parental Leave
  • Short Term & Long-Term Disability

Jones Street Residential Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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