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Client Service Representative

2 months ago

Quincy, Massachusetts, United States State Street Corporation Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Latin America and Caribbean Client Service team as a Client Service Representative. In this role, you will be responsible for providing exceptional support to our clients, ensuring their service expectations are met and exceeded through proactive inquiry management and timely responsiveness.

Key Responsibilities

As a Client Service Representative, you will be responsible for:
  • Assisting the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts
  • Acting as an escalation point for State Street services
  • Responding timely and accurately to client issues and inquiries
  • Assisting opportunities to increase quality, productivity, and control related to the service delivery model
  • Collaborating with STT's middle and back office operations to enhance operations
  • Developing proficiency as a MyStateStreet Product Champion and expanding expertise with State Street Enterprise platforms

Requirements

To be successful in this role, you will need:
  • Strong communication and problem-solving skills
  • Ability to multi-task and work under pressure
  • Fluency in oral and written English and Spanish (Portuguese is a plus)
  • Strong collaboration and influencing skills
  • Ability to work in a collaborative environment to achieve results

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data and analytics, investment research and trading, and investment management to institutional clients. We are committed to creating a great work environment and offer a range of benefits and development opportunities to our employees.