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Service Dispatcher/Coordinator Professional

3 weeks ago

Peabody, Massachusetts, United States HTS Engineering Full time
About the Role

We are seeking a highly skilled Service Dispatcher/Coordinator to join our team at HTS Engineering Ltd. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to customers across North America.

Key Responsibilities
  • Dispatch and coordinate the work of our technicians using company software and web-based programs.
  • Enter work orders on a daily basis, ensuring accurate and timely completion.
  • Receive and review packing slips, verifying correct information has been provided.
  • Provide technical support to technicians, including assistance with purchase orders, job information, and required materials.
  • Run payroll reports for assigned technicians, auditing for accuracy and submitting to the payroll administrator.
  • Review service reports, following up with technicians and customers as needed.
Requirements
  • A high level of commitment to customer service.
  • Strong computer skills, with proficiency in company software and web-based programs.
  • Excellent problem-solving, interpersonal, and communication skills.
  • A self-motivated team player capable of managing multiple priorities.
  • Ability to work both individually and in a team environment.
Compensation and Benefits

The estimated salary range for this role is $20-$25 per hour, depending on experience. We offer competitive benefits, including [insert benefits].