Service Delivery Manager

4 days ago


Peabody, Massachusetts, United States HTS Engineering Full time

Job Summary:

We are seeking a highly skilled HVAC Service Coordinator to join our team at HTS Engineering Ltd. As a key member of our dispatch team, you will be responsible for coordinating service delivery, dispatching technicians, and processing work orders.

Key Responsibilities:

  • Safely dispatch technicians and manage their schedules
  • Enter work orders, verify packing slips, and process start-up reports
  • Provide technical support to field personnel and assist with material follow-ups
  • Manage payroll reports and ensure accuracy
  • Review service reports and communicate with customers and technicians

Requirements:

  • High level of commitment to customer service
  • Strong computer skills and problem-solving abilities
  • Excellent interpersonal and communication skills
  • Able to work independently and as part of a team
  • Self-starter with a focus on contributing and succeeding

Compensation:

  • Hourly pay rate: $20.00 - $25.00 per hour


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