Deposit Account Service Representative

7 days ago


Dover, Delaware, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Commercial Deposit Support Specialist to join our team at M&T Bank. As a key member of our Commercial Banking team, you will be responsible for providing exceptional support to our commercial deposit customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Act as the primary point of contact for commercial deposit customers, providing timely and accurate support and resolution to their inquiries and issues.
  • Maintain a deep understanding of commercial deposit products and services, including account types, features, and benefits, to effectively recommend and deliver solutions to customers.
  • Collaborate with internal stakeholders to ensure seamless delivery of commercial deposit services, including account opening, maintenance, and servicing.
  • Develop and maintain strong relationships with commercial customers, understanding their business needs and providing tailored support to meet their goals.
  • Stay up-to-date on regulatory requirements and industry developments, ensuring compliance and adherence to M&T Bank's risk and regulatory standards.
  • Participate in departmental meetings, projects, and committees as needed, contributing to the development and implementation of commercial deposit strategies and initiatives.
Requirements
  • Associate's degree or equivalent experience in a related field, such as financial services, customer service, or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in a financial services or banking environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to resolve complex customer issues and escalate when necessary.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to deliver high-quality results.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Professional certifications, such as CFP or CFA, a plus.
  • Experience with commercial deposit products and services, including account types, features, and benefits.
  • Strong knowledge of regulatory requirements and industry developments.
What We Offer

M&T Bank offers a competitive compensation package, including a salary range of $34.91 hourly, plus benefits and opportunities for professional growth and development.



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