Mortgage Operations Manager

1 day ago

Menlo Park, California, United States Pylon Full time
About Pylon

Pylon is a mortgage-as-a-service platform that empowers enterprises to create and offer mortgage credit products using our APIs. Our mission is to revolutionize the mortgage industry from the ground up.

About the Role

We're seeking a strategic and hands-on Platform Operations Manager - Processing to oversee the efficient and compliant loan processing of third-party fulfillment providers. This role involves developing processing workflows, SOPs, and QC measures, as well as providing tactical guidance to engineering teams for scalable, automated solutions.

Key Responsibilities
  • Design and implement processing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient loan processing.
  • Regularly assess and enhance our processing systems to ensure smooth file flow, high quality, regulatory compliance, and efficiency.
  • Oversee day-to-day operations with fulfillment partners, ensuring consistent loan processing and on-time loan delivery.
  • Collaborate with underwriters and other stakeholders to restructure loans when necessary to meet client needs and ensure smooth processing.
  • Actively engage in resolving challenging files, providing direct support to address issues and expedite the processing to ensure timely and efficient loan closings.
  • Define and monitor productivity standards and performance goals and ensure that they are met on a monthly, quarterly, and annual basis.
  • Proactively communicate trends in loan files and software usability.
  • Conduct second-level reviews, handle exceptions, and manage escalations to ensure quality control.
  • Act as a subject matter expert, aiding decision-making and driving product improvement.
  • Work closely with internal teams, partners, and engineering to drive product improvements and optimize the fulfillment infrastructure.
  • Provide technical and guideline training materials, recommend areas of improvement, and conduct ongoing training as needed.
  • Maintain a comprehensive understanding of mortgage processing regulations to ensure compliance.
Requirements
  • 10+ years of experience in loan processing and managing processing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance.
  • Proven track record in developing processing workflows, SOPs, SLAs, and QC measures.
  • Proficiency in configuring processing systems for efficiency, quality, and compliance.
  • Proven track record in managing and leading decentralized teams.
  • Experience in the management of strategic third-party fulfillment partners.
  • Experience working on mortgage products within a fintech environment is strongly preferred.
Benefits
  • Ownership: Meaningful early-stage equity in Pylon.
  • Healthcare: Top-tier medical, vision & dental with support for dependents.
  • 401(k): Ability to save for your future.
  • Flexible Time Off: Be on when you're on and off when you're off.
  • Hardware Allowance: $2,000 to fix up your workspace.
  • Annual Off-sites: Fully paid for team off-sites in beautiful corners of the world.
  • At-cost Mortgages: We'll help you finance your next home when you're ready.
  • In-Office Benefits: Coming soon.

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