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Retail Shopper Associate

2 months ago

Chelmsford, Massachusetts, United States Hannaford Full time

Position Overview:
As a vital member of our team, you will play a key role in providing exceptional service to our customers by assisting them with their shopping needs.

Company Background:

Hannaford Supermarkets has a rich history dating back to 1883, originating as a fresh produce vendor. We are committed to supporting local farmers and producers, ensuring that our customers have access to high-quality, locally sourced products.

Our dedication to sustainability is evident as we strive to maintain transparency in our sourcing practices, making us a leader in responsible grocery retailing.

Key Responsibilities:

  • Deliver outstanding customer service with a friendly demeanor.
  • Adhere to all company policies and operational procedures.
  • Maintain cleanliness and assist in the swift cleanup of any spills or breakages.
  • Uphold a professional appearance in accordance with company standards.
  • Participate in special projects and undertake additional tasks as directed by management.
  • Work efficiently within the company’s management planning guidelines to optimize productivity.
  • Follow all safety protocols and report any equipment maintenance needs promptly.
  • Treat all colleagues with respect and fairness.
  • Manage the use of store supplies responsibly.
  • Conduct cleaning duties, including sweeping floors during operational hours.
  • Stay vigilant regarding security, reporting any suspicious behavior to management.
  • Complete any other assigned duties as necessary.
Required Qualifications:

  • Strong communication and customer service abilities.
  • Must meet age requirements for specific job functions.
  • Eagerness to learn and adapt to various tasks.
  • Proven capability to fulfill the technical aspects of the role.
Physical Demands:

  • Ability to perform repetitive motions while standing for extended periods.
  • Engage in fine motor tasks, such as handling cash transactions.
  • Lift and carry products weighing up to 15 pounds regularly, 25 pounds frequently, and up to 50 pounds occasionally.
  • Push or pull weights of up to 75 pounds on occasion.
  • Handle various substances related to cleaning and grocery products.
  • Possess adequate vision to read displays and check identification.
Preferred Skills:

  • Greet customers warmly and provide prompt assistance.
  • Accurately fulfill online shopping orders.
  • Manage multiple customer orders simultaneously using appropriate tools.
  • Offer suitable substitutions for requested items.
  • Assist customers at designated pickup locations.
  • Recognize and differentiate between various produce items.
  • Package merchandise according to company guidelines for customer pickup.
  • Meet the physical demands of the role, with or without accommodations.

Hannaford is an equal opportunity employer, welcoming applicants from diverse backgrounds without regard to race, religion, gender, age, or any other characteristic protected by law.