IT Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated IT Support Technician II to join our team at St. Charles I.T. in St. Louis, MO.
Job Summary:This is an intermediate-level position with opportunities for advancement as our company grows. The primary focus of this role will be to provide technical support and troubleshooting for our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide remote and on-site IT support and troubleshooting for our customers to resolve problems to their satisfaction.
- Configure, install, test, and support customer workstations, and other peripheral equipment, and software.
- Ensure that all supported environments are fully documented, including procedures for client equipment configuration and management.
- Participate in the implementation of new projects and technologies.
- Process incoming telephone and email support requests from customers.
- Track all support activities and time accurately with our support ticketing system.
- Advanced troubleshooting and problem-solving skills for workstation and network problems.
- Excellent customer service skills and well-developed verbal and written communication skills.
- Basic Office 365 Administration & Troubleshooting (Users & Group Management, Exchange Message Trace, SharePoint & OneDrive file syncing).
- Strong understanding and experience with supporting O365 apps (Word, Excel, Powerpoint, Outlook, etc.).
- Experience supporting Local Area Networks with basic knowledge of routing, switches, DHCP, and DNS services.
- Strong desktop PC support and diagnostic skills (Windows 10/11).
- Attention to detail, and ability to follow standards and procedures.
- Ability to organize and carry out responsibilities with minimal supervision.
- Microsoft Certification in any current MS Technology.
- Five or more years working in a technical support role.
- College Degree or relating Industry Training and Certifications.
- Working knowledge of servers, switches, routers, firewalls.
- Experience with Advanced DNS and Public DNS.
- Experience working with MSP (RMM, IT Glue, etc.) tools.
- Experience with Mac/Linux.
- Experience with Active Directory / EntraID.
- Competitive salary.
- Paid time off and holidays.
- Opportunities for professional development and training.
If you are a motivated individual with a passion for IT and a dedication to providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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