Customer Experience Coordinator

4 weeks ago


Medford, Oregon, United States Driveway Full time
Job Overview:

As a key member of the Driveway team, you will play a vital role in enhancing customer satisfaction by leading improvement initiatives at assigned locations. Your focus will be on serving as a liaison between our dealership and customers, ensuring their concerns are effectively communicated and addressed.

Responsibilities:
  • Develop and implement continuous improvement plans to boost customer satisfaction.
  • Act as a primary point of contact for customers, responding promptly to their inquiries and resolving issues efficiently.
  • Collaborate with the Reputation and Brand Team to address reviews and social media sentiment.
  • Analyze customer feedback and concerns, identifying trends and areas for improvement.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in software applications.
  • Competitive pay: $20-$22 per hour, depending on experience and location.


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