Client Support Specialist

2 months ago

Manchester New Hampshire, United States DataXoom Full time
About the Role

We are seeking a highly skilled and motivated Client Support Specialist to join our team at DataXoom. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage and process help center requests, tickets, and occasional inbound calls to support and maintain existing customer accounts.
  • Provide timely and effective solutions to customer inquiries, ensuring a high level of customer satisfaction.
  • Work collaboratively with cross-functional teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer support processes and procedures.
Requirements
  • Proven work experience in providing ticket-based help desk support and demonstrated ability to handle customer account requests and updates efficiently and effectively.
  • Customer-service oriented with a problem-solving attitude, ensuring our customers' needs are met and exceeded.
  • Creative, adaptable, with the ability to troubleshoot abstract concepts, find solutions and connected the dots in an agile work environment.
  • Working knowledge of Microsoft Excel is a must, as you will be using this tool to process help desk support tickets and review data.
  • Tech-savvy with a willingness to learn about 5G/LTE data, mobile devices such as iPads, tablets, and wearables, and how these devices impact the workforce.
  • Display professional, positive, and courteous communication skills when interacting with customers.
  • The ability to thrive under pressure while delivering solutions that exceed our customers' expectations.
  • Passion for our product, where you actively use it daily and think of ways to make it better, contributing to the success of our company and our customers.
  • Unwavering curiosity, always seeking to learn and improve yourself and those around you.
  • Organized with an eye for detail, possessing excellent organizational skills and a pixel-perfect attention to detail.
  • Excellent presentation, analytical, written, and verbal communication skills.
What We Offer
  • Competitive compensation and a generous benefits package, including employer-paid Medical, Dental, and Vision benefits.
  • Employer-paid Long Term and Short-Term Disability, and Life Insurance.
  • Generous time off and a 401K plan with company match.

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