Client Support Specialist
1 day ago
Bankwell is a leading commercial bank with a strong presence in the financial services industry. With over $3 billion in assets, we provide a wide range of banking solutions to businesses and individuals. Our team of experienced professionals is dedicated to delivering high-quality service and expertise to our clients.
Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our growing client base. Your primary focus will be on delivering world-class service through various channels, including phone, chat, video, and email.
Key Responsibilities- Offering timely and effective support to clients through various communication channels
- Handling client complaints and resolving issues in a professional and courteous manner
- Providing training and support to clients on our digital banking services, including onboarding and maintenance
- Collaborating with internal teams to ensure seamless delivery of services and products
- Conducting regular reviews of client files to ensure accuracy and completeness
- Preparing and submitting reports and proposals as required
- Minimum 2 years' experience in retail banking or deposit operations
- Excellent customer service skills and a strong understanding of banking products and services
- Ability to work in a fast-paced environment and manage competing priorities
- Strong written and verbal communication skills
- Proficiency in MS Office and other relevant software
Bankwell is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Canaan, Connecticut, United States Mountainside Treatment Center Full time{"title": "Client Support Specialist", "content": "About the RoleAs a Client Support Specialist at Mountainside Treatment Center, you will play a vital role in providing a welcoming and supportive community living experience for our clients. Your primary responsibility will be to address the day-to-day non-therapeutic needs of our clients while maintaining a...
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