Client Support Specialist

1 day ago


New Canaan, Connecticut, United States Bankwell Full time
About Bankwell

Bankwell is a leading commercial bank with a strong presence in the financial services industry. With over $3 billion in assets, we provide a wide range of banking solutions to businesses and individuals. Our team of experienced professionals is dedicated to delivering high-quality service and expertise to our clients.

Job Summary

We are seeking a highly skilled Client Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our growing client base. Your primary focus will be on delivering world-class service through various channels, including phone, chat, video, and email.

Key Responsibilities
  • Offering timely and effective support to clients through various communication channels
  • Handling client complaints and resolving issues in a professional and courteous manner
  • Providing training and support to clients on our digital banking services, including onboarding and maintenance
  • Collaborating with internal teams to ensure seamless delivery of services and products
  • Conducting regular reviews of client files to ensure accuracy and completeness
  • Preparing and submitting reports and proposals as required
Requirements
  • Minimum 2 years' experience in retail banking or deposit operations
  • Excellent customer service skills and a strong understanding of banking products and services
  • Ability to work in a fast-paced environment and manage competing priorities
  • Strong written and verbal communication skills
  • Proficiency in MS Office and other relevant software

Bankwell is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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