Customer Service Representative With Business Development
4 days ago
We're seeking a positive, personable customer service professional with coordinating experience for a rewarding career opportunity. You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
The ideal candidate will have a background in service, exceptional communication, listening, and problem-solving skills. They must be able to work in a fast-paced and multi-tasking environment and possess technical skills, including Office, Outlook, VOIP, and driver routing.
Responsibilities- Respond to incoming calls from customers regarding products and services, general information, and complaints.
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
- Identify common customer issues and bring them to the attention of the team.
- Work closely with the sales lead to stay up-to-date on service and product knowledge.
- Maintain customer accounts and update with new account information as needed.
- Answer phone calls, call clients and technicians, schedule field jobs, and provide excellent customer service.
- Data entry, preparing and gaining work authorizations, and acquiring billing information for clients and insurance companies.
- Record customer interactions, follow up on their experience, find patterns in customer complaints, and escalate challenging issues.
- Medical, dental, vision, paid vacation/sick time, 401k, and various discounts.
$52,000 - $58,000 per year, depending on experience.
About UsOur team provides expert services for hazardous materials, adhering to local regulations. We offer services throughout Southern California and are committed to delivering exceptional results.
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