Care Specialist
3 days ago
Upward Health is a leading provider of in-home, multidisciplinary medical care, delivering 24/7 whole-person care to patients in need. Our clinical team treats physical, behavioral, and social health needs, ensuring that every patient receives comprehensive and personalized care.
Job SummaryWe are seeking a highly motivated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering high-quality care to our patients, working closely with our clinical team to ensure seamless coordination and support.
Key Responsibilities:- Conduct direct outreach to patients via phone and in-person to enroll them in our program and collect key data about their needs.
- Meet patients in their homes or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
- Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and/or organizational goals.
- Analyze patient data to determine patient needs or treatment goals, and assess physical conditions to aid in diagnosis and treatment.
- Explain technical medical information to educate patients, and cultivate and support primary care providers with timely communication and integration of information into the care plan.
- Build rapport with patients using motivational interviewing techniques, and conduct one-on-one extended in-person patient appointments.
- Document each patient encounter with accuracy and precision, and prepare reports and documents as needed.
- At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
- High school graduate or GED required, with a valid driver's license and auto liability insurance.
- Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs and training requirements.
- Experience in Chronic Care Management model or experience with chronically ill/elderly patients, with a long-time resident of the community and good knowledge of local resources.
- Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
- Technologically savvy with basic computer skills, including ability to type, and multi-lingual capabilities preferred but not required.
Upward Health is proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering high-quality care, we encourage you to apply for this exciting opportunity.
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Care Specialist
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