Field Support Assistant

5 days ago


Cincinnati, Ohio, United States Home Helpers Full time

About the Role:

Home Helpers is seeking a highly skilled and dedicated Field Support Assistant to join our team. As a Field Support Assistant, you will play a vital role in supporting our caregivers and clients with daily and operational needs.

Key Responsibilities:

  • Support caregivers with vacation and sick calls, ensuring seamless coverage and minimizing disruptions to client care.
  • Meet and greet new clients and caregivers, providing a warm and welcoming introduction to our services.
  • Mentor and shadow new caregivers, helping them to develop the skills and confidence they need to provide exceptional care.
  • Assist with updating Care Plans, ensuring that our clients receive the best possible care and support.
  • Support the Operations team with projects and tasks, helping to drive business growth and improvement.

What We Offer:

  • A competitive hourly rate of $20, with time and a half overtime available.
  • A guaranteed 36-hour work week, with overtime offered regularly.
  • Bonuses for outstanding performance, recognizing your achievements and contributions to the team.
  • Health benefits, including United Health Care Health Insurance and partially covered vision and dental.
  • Life Insurance and a Simple IRA Retirement Plan, helping you to plan for your future.
  • Endless online training opportunities, supporting your professional development and growth.
  • Mileage reimbursement for miles between assignments.
  • A $50 cell phone stipend, helping you to stay connected on the go.
  • A base salary of $37,440.00+, with opportunities for growth and advancement.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with caregivers, clients, and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • A passion for delivering exceptional customer service, with a focus on meeting and exceeding client expectations.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.


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