Service Delivery Manager

2 weeks ago


Austin, Texas, United States My Melrose Full time
About My Melrose

We're a fashion-forward company that's passionate about providing an exceptional in-store customer experience. We're looking for individuals who share our enthusiasm for fashion and have the skills to deliver outstanding service to our customers.

Job Summary

The Sr. Service Manager plays a vital role in ensuring our team delivers exceptional customer service while maintaining a high level of professionalism. As a role model, you'll lead by example and demonstrate a strong commitment to our company values.

Key Responsibilities
  • Assist the Store Manager with sales floor management, visual standards, and opening/closing routines.
  • Develop and lead a team that works well together to meet the needs of the store.
  • Train and direct associates at all levels to ensure they have the skills and knowledge to succeed.
  • Incorporate Loss Prevention and Safety messages into daily operations.
Requirements
  • Minimum of 3 months of management experience in retail or non-retail.
  • Retail experience a plus.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Ability to train and direct others, and develop associates at all levels.
  • Good organizational skills with attention to detail.
  • Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
  • Ability to perform cash register functions.
  • Ability to adjust priorities and manage time wisely in a fast-paced environment.
  • Ability to work a full-time schedule including nights, weekends, and holidays as required.
  • Ability to move/handle/lift store merchandise.
  • Stylish with a love of fashion.
What We Offer
  • Flexible Schedule
  • Medical, Dental, and Vision Plan
  • Employee Assistance Program
  • Life Insurance
  • Employee Discount
  • Paid Time Off
  • 401(k) Plan with company match
  • Referral Program
  • Monthly Bonus Potential


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