Operations Manager, Omni-Channel Fulfillment Specialist

3 days ago


Egg Harbor Township, United States Spencer's Full time
Overview

We are a dynamic and innovative company, dedicated to delivering exceptional customer experiences through our omni-channel fulfillment programs. As an Operations Manager, Omni-Channel Fulfillment, you will play a critical role in driving the success of our e-commerce and retail operations.

Responsibilities
  • Develop and implement strategies to optimize our ship-from-store and pickup in-store programs, ensuring seamless customer experiences across both Spencer Gifts and Spirit Halloween brands.
  • Collaborate with internal and external technology partners to design and implement new initiatives that scale existing programs, driving business growth and efficiency.
  • Lead the development of standard operating procedures to standardize best practices for store fulfillment, ensuring consistency and quality across our 2,200-store network.
  • Analyze data to identify opportunities for enhancement and efficiency within our store fulfillment network, driving business decisions and strategic planning.
  • Work closely with our small parcel carriers (FedEx, USPS, etc.) to execute ship-from-store transportation, ensuring timely and cost-effective delivery.
Qualifications
  • Bachelor's degree (B.A.) from a four-year college or university, with at least 5 years of related experience and/or training, or equivalent combination of education and experience.
  • Proven experience working with order management systems and e-commerce fulfillment logistics.
  • Strong analytical skills, with experience working in Excel and with large datasets.
  • Ability to work independently, with strong organizational skills and attention to detail.


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