Operations Manager, Omni-Channel Fulfillment Specialist
3 days ago
We are a dynamic and innovative company, dedicated to delivering exceptional customer experiences through our omni-channel fulfillment programs. As an Operations Manager, Omni-Channel Fulfillment, you will play a critical role in driving the success of our e-commerce and retail operations.
Responsibilities- Develop and implement strategies to optimize our ship-from-store and pickup in-store programs, ensuring seamless customer experiences across both Spencer Gifts and Spirit Halloween brands.
- Collaborate with internal and external technology partners to design and implement new initiatives that scale existing programs, driving business growth and efficiency.
- Lead the development of standard operating procedures to standardize best practices for store fulfillment, ensuring consistency and quality across our 2,200-store network.
- Analyze data to identify opportunities for enhancement and efficiency within our store fulfillment network, driving business decisions and strategic planning.
- Work closely with our small parcel carriers (FedEx, USPS, etc.) to execute ship-from-store transportation, ensuring timely and cost-effective delivery.
- Bachelor's degree (B.A.) from a four-year college or university, with at least 5 years of related experience and/or training, or equivalent combination of education and experience.
- Proven experience working with order management systems and e-commerce fulfillment logistics.
- Strong analytical skills, with experience working in Excel and with large datasets.
- Ability to work independently, with strong organizational skills and attention to detail.
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