Shift Leader

4 weeks ago


Middleburg Heights, Ohio, United States Dunkin' Full time
Job Summary

As a Shift Leader at Dunkin' Donuts, you will be responsible for coaching Crew Members to execute operational standards and deliver a great guest experience. You will be the face of the restaurant, ensuring that every guest leaves satisfied and eager to return.

Key Responsibilities

• Hold guests as the highest priority and role model exceptional guest service

• Deploy team members appropriately to meet guests' needs and service standards throughout the shift

• Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager

• Communicate goals and hold team members accountable for performance during the shift

• Ensure restaurant standards and marketing initiatives are properly executed during the shift

• Follow all systems and processes to control labor costs, food costs, and cash throughout the shift

Requirements

• Passion for people and delivering exceptional guest service

• Dependability and ability to work well under pressure

• Fluency in English (reading and speaking)

• Math and writing skills

• Restaurant, retail, or supervisory experience preferred

• At least 18 years of age (where applicable)

• High school diploma (or equivalent)

What We Offer

• Competitive hourly rate

• Flexible schedule

• Opportunities for advancement and professional growth

• Comprehensive training program

• Discounts on Dunkin' Donuts products

• A fun and dynamic work environment
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