Shift Leader
4 weeks ago
As a Shift Leader at Dunkin' Donuts, you will be responsible for coaching Crew Members to execute operational standards and deliver a great guest experience. You will be the face of the restaurant, ensuring that every guest leaves satisfied and eager to return.
Key Responsibilities
• Hold guests as the highest priority and role model exceptional guest service
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift
• Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager
• Communicate goals and hold team members accountable for performance during the shift
• Ensure restaurant standards and marketing initiatives are properly executed during the shift
• Follow all systems and processes to control labor costs, food costs, and cash throughout the shift
Requirements
• Passion for people and delivering exceptional guest service
• Dependability and ability to work well under pressure
• Fluency in English (reading and speaking)
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)
What We Offer
• Competitive hourly rate
• Flexible schedule
• Opportunities for advancement and professional growth
• Comprehensive training program
• Discounts on Dunkin' Donuts products
• A fun and dynamic work environment
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