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Shift Leaders

2 months ago

Middleburg Heights, Ohio, United States Dunkin' Full time
Job Summary

We are seeking a skilled Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and execute operational standards.

Key Responsibilities
  • Coach and develop Crew Members to meet operational standards and deliver great guest experiences.
  • Deploy team members effectively to meet guests' needs and service standards.
  • Communicate goals and hold team members accountable for performance.
  • Reinforce the use of systems, tools, and procedures to ensure quality, service, and cleanliness standards.
  • Monitor team performance and ensure compliance with policies and procedures.
Requirements
  • Passion for people and delivering exceptional guest experiences.
  • Dependability and ability to work effectively in a team environment.
  • Math and writing skills, with ability to fluently speak and read English.
  • Restaurant, retail, or supervisory experience preferred.
  • At least 18 years of age (where applicable) and high school diploma (or equivalent).
What We Offer
  • Competitive hourly pay rate.
  • Flexible schedule with no late nights.
  • Health insurance and cash tips.
  • Hourly pay increase after 90 days.
  • Free specialty beverage/meal during shift.
  • Discounts even when not working.
  • Room to grow from within as new locations are developed.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs.