Team Leader

7 hours ago


Maple Heights, Ohio, United States Express Wash Hold Co LLC Full time
Job Description

As a Team Leader at Clean Express Auto Wash, you will play a crucial role in supporting the site's facility and operations responsibilities. Your primary objective will be to deliver outstanding customer service, boost sales growth, and uphold stringent quality standards.

Key Responsibilities:

  • Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
  • Greet customers with long-lasting first impressions.
  • Educate customers about the benefits of our Unlimited Wash Club.
  • Actively engage with customers pre/post wash for 100% satisfaction.
  • Maintain quality assurance through accurate Quality Control checks.
  • Lead the team in achieving and sustaining high-quality service.
  • Address customer escalations calmly and effectively.
  • Operate basic retail equipment and understand the wash process.
  • Drive team performance to exceed service standards.
  • Foster a positive and collaborative team environment.
  • Perform other related duties as required and assigned.

Requirements:

  • Possess a high school diploma or an equivalent certificate, or be currently enrolled.
  • Cultivate a positive and present demeanor, demonstrating effective and professional communication with both customers and team members.
  • Aspire for excellence in all tasks, consistently setting an example through leadership.
  • Maintain a professional appearance in accordance with appearance guidelines.
  • Exceed expectations and uphold accountability in all responsibilities.
  • Demonstrate flexibility in working hours, including weekends.

Work Environment and Physical Demands:

  • Required to stand and move throughout the site for the entire shift.
  • Ability to work on your feet for an entire shift in a fast-paced environment.
  • Ability to work outside in all weather conditions.
  • Ability to lift 25lbs.

Clean Express Auto Wash is an equal opportunity employer and welcomes applications from diverse candidates.


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