Clerical Assistant
2 months ago
About the Role:
Cook County Health is seeking a detail-oriented and customer-focused individual to join their team as a Clerical Assistant in a healthcare environment. In this role, you will be responsible for various administrative tasks, including patient registration, scheduling, and filing. Your primary focus will be on providing exceptional customer service to patients and assisting them with their needs.
Key Responsibilities:
- Provide exceptional customer service to patients and their families, responding to their inquiries and resolving issues in a timely and professional manner.
- Verify patient information and register patients in the Electronic Medical Records system, ensuring accuracy and confidentiality.
- Schedule patient appointments and assist patients with using the patient portal, ensuring seamless communication and coordination.
- Assist patients with transportation needs and follow-up calls, demonstrating empathy and understanding.
- Participate in departmental meetings and distribute necessary information, promoting collaboration and open communication.
- Perform general administrative duties, such as answering calls, sorting mail, and scanning documents, maintaining a high level of organization and efficiency.
- Act as a lead worker and ensure all tasks are handled confidentially, upholding the highest standards of professionalism and integrity.
Requirements:
- High school diploma or G.E.D. certificate required.
- Two years of administrative experience in a healthcare or customer service setting mandatory.
- Proficiency in typing at a rate of 25 words per minute with a 90% accuracy rate.
Preferred Qualifications:
- Knowledge of patient registration database systems.
- Previous experience with hospital registration.
- Bilingual proficiency is a plus.
Skills and Characteristics:
- Demonstrated knowledge of administrative and office procedures.
- Proficiency in using standard office equipment.
- Strong communication skills for effective interaction with individuals at all levels.
- Ability to multitask, prioritize assignments, and follow instructions.
- Physical ability to lift ten pounds and perform tasks that require standing, sitting, and bending.
- Willingness to work flexible hours and travel as needed.
Benefits:
- Medical, dental, and vision coverage.
- Basic term life insurance.
- Pension plan and deferred compensation program.
- Paid holidays, vacation, and sick time.
- Eligibility for the Public Service Loan Forgiveness Program (PSLF).
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