Automobile Center Store Associate

4 weeks ago


Houston, Texas, United States Sam's Club Full time
Job Summary: As a Tire & Battery Center Technician at Sam's Club, you will work collaboratively with other associates to provide safe and efficient service in both the sales and service areas of the department. Your primary responsibility will be to deliver exceptional customer service, ensuring that members receive the best possible experience.

Key Responsibilities:

* Collaborate with team members to fulfill sales and service requests
* Educate other associates on tools, tasks, resources, and mentor new technicians
* Communicate and develop interpersonal skills for providing safe and efficient customer service
* Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality
* Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
* Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training
* Adapt to new tools and encourage others to use them
* Communicate equipment, tools, and supplies needs to TBC Lead
* Track and monitor returns and special orders
* Operate cash registers
* Process transactions
* Work hands-on in the physical area
* Maintain accurate inventory, audit, safety, and compliance standards
* Report TBC complaints, safety hazards, and problems with products, services, and work areas
* Complete paperwork, logs, and other required documentation
* Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures
* Identify member needs
* Assist members with purchasing decisions
* Resolve issues and concerns

Benefits:

* Competitive pay
* Performance-based bonus awards
* Health benefits, including medical, vision, and dental coverage
* Financial benefits, including 401(k), stock purchase, and company-paid life insurance
* Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
* Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Requirements:

* Valid state-issued driver's license
* Must be 18 years of age or older
* Ability to successfully complete all job required trainings and assessments within a prescribed time period

Preferred Qualifications:

* Auto service industry experience
* Retail experience

Primary Location: 13600 East Fwy, Houston, TX 77015-5917, United States of America

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