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Director of Customer Experience and Operations

2 months ago

Stamford, Connecticut, United States Rhone Apparel Inc Full time
About the Role

The Director of Customer Experience and Operations will be responsible for leading the strategic direction and tactical execution of our customer experience department. This individual will oversee the development and implementation of processes and reporting to ensure seamless customer interactions.

Key Responsibilities:

  • Develop and deploy a comprehensive customer experience strategy to drive business growth and customer satisfaction
  • Lead and develop a high-performing team of customer experience professionals to cultivate a culture of excellence
  • Collaborate with cross-functional teams to ensure alignment and effective communication
  • Analyze customer feedback and metrics to inform data-driven decisions and drive process improvements
  • Stay up-to-date with industry trends and emerging technologies to inform strategic decisions

Requirements:

  • 5+ years of experience in customer experience management, with a proven track record of success
  • Strong project management skills, with the ability to manage multiple projects and prioritize tasks effectively
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Experience with Zendesk Enterprise and Shopify is required
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading fashion brand and make a meaningful impact on customer experience