Service Advisor

4 weeks ago


Stamford, Connecticut, United States Volkswagen of Stamford Full time

h3Job Description/h3pAt Volkswagen of Stamford, we are seeking a skilled Service Advisor to own our customers' experience in the service lane. As the first point of contact, you will be well-versed in product offerings, inventory needs, technician scheduling, and customer service./ppKey Responsibilities:/pulliOversee the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service./liliTake ownership of the customer's experience by carrying out additional assignments that leave a positive impression./liliProvide concierge support for owner inquiries, whether phone or in-person, to prevent mishandling./liliEnsure daily inventory of technicians' time is consistently sold to service customers./liliDistribute work between technicians efficiently./li/ulpRequirements:/pulliHigh school diploma or equivalent./liliExcellent customer service skills./liliBasic computer skills./liliPositive, friendly attitude and customer service mentality./liliAbility to learn new technology, repair, and service procedures./li/ulpWe offer a competitive wage, paid time off, vacation, growth opportunities, paid training, and more. If you're a team player with excellent communication skills, we encourage you to apply for this exciting opportunity./p


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