Operations Director

4 weeks ago


Stamford, Connecticut, United States Creative Financial Staffing Full time
Operations Manager

As a key member of our team at Creative Financial Staffing, the Operations Manager will play a crucial role in ensuring the smooth operation of our transportation services. The ideal candidate will have extensive experience in public transportation operations management and a strong leadership and communication style.

Key Responsibilities:
  • Oversee daily transit operations and administration to ensure compliance with company, federal, state, and local regulations.
  • Develop and implement strategies to improve service quality, safety, and customer satisfaction.
  • Manage the investigation and recording of customer feedback, including complaints and commendations.
  • Coach and counsel Transportation Supervisors and Bus Operators on performance and provide recognition and discipline as needed.
  • Lead discussions with union representatives and employees regarding labor issues and work to resolve conflicts.


Requirements:
  • 5+ years of experience in public transportation operations management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and make sound decisions.
  • Familiarity with federal, state, and local transit regulations.
  • Experience in labor relations and union environments.


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