Dining Service Ambassador

2 months ago


Houston, Texas, United States Oak View Group Full time
Host/Hostess Job Description

About the Role:

We are seeking a highly skilled and experienced Host/Hostess to join our team at Diana Restaurant. As a Host/Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Welcoming guests and managing reservations and seating assignments with efficiency and professionalism.
  • Escorting guests to their tables, providing menus, and ensuring a smooth transition to servers.
  • Maintaining the cleanliness and organization of the lobby area.
  • Communicating effectively with guests to ensure a positive dining experience.
  • Collaborating with servers and kitchen staff to coordinate table seating and optimize guest satisfaction.
  • Handling guest inquiries, requests, and complaints with professionalism and poise.
  • Assisting with special events or private dining arrangements as needed.
  • Following health and safety guidelines to ensure a clean and safe dining environment.
  • Supporting teamwork by assisting colleagues during busy periods.

Requirements:

  • A friendly and outgoing personality with a passion for customer service.
  • Excellent communication skills and ability to interact with diverse guests.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Ability to work evenings, weekends, and holidays as needed.
  • Previous experience in a customer-facing role is preferred but not required.
  • Knowledge of basic restaurant operations and reservations systems is a plus.

What We Offer:

As a Host/Hostess at Diana Restaurant, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a seamless dining experience for our guests. We offer a competitive hourly wage of $10.00 and a range of benefits, including a 401(k) savings plan and 401(k) matching. We also provide part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

Evergreen Role:

Applications are accepted on an ongoing basis, and there is no application deadline. We encourage interested candidates to apply and join our team at Diana Restaurant.



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