Host Ambassador

4 weeks ago


Houston, Texas, United States Toca Madera Houston TX Full time
Job Overview

Toca Madera Houston TX is seeking a skilled Host Ambassador to provide exceptional guest experiences from the moment they arrive. As the first point of contact, you will be responsible for managing reservations, coordinating seating, and ensuring a warm and welcoming atmosphere.

Key Responsibilities

  • Coordinate seating and dining room flow to ensure a seamless guest experience
  • Answer calls and questions from guests regarding their reservations and special occasions
  • Maintain awareness and attentiveness to guests' needs, including food restrictions and special accommodations
  • Provide charming and engaging service to make guests feel welcome and valued
  • Ensure a clean and organized host area, adhering to health and safety guidelines
  • Deliver excellent customer service by anticipating the needs of coworkers and guests
  • Build rapport with guests to increase repeat clientele

Requirements

  • A clean and polished appearance
  • Strong multitasking abilities and a diligent work ethic
  • Experience in customer-facing service roles
  • Night, weekend, and holiday availability
  • Ability to stand for the duration of shifts and lift up to 15 lbs

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