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Tax Office Manager
2 months ago
H&R Block is a leading provider of tax preparation and financial services. We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.
Job SummaryWe are seeking an Associate Team Leader to support a single retail office during tax season. As a key member of our team, you will be responsible for ensuring quality and consistent execution, promoting the value of H&R Block, and delivering an outstanding client experience.
Key Responsibilities- Support the Multi-Unit Team Leader and serve as onsite point of contact for tax office associates and clients.
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
H&R Block is committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. We offer a range of benefits, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a fun and supportive work environment.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
