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Google Account Manager

4 weeks ago

Scottsdale, Arizona, United States Reputation Full time

About the Role:

We are seeking a highly skilled Google Account Manager to join our team at Reputation. As a Google Account Manager, you will be responsible for managing a portfolio of clients and locations, specifically through Google Business Profile, from implementation and onboarding through day-to-day maintenance.

Key Responsibilities:

  • Managing all aspects of client data on Google Business Profile, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure accuracy.
  • Building relationships with customers and advising them on best strategies for a successful online reputation management program.
  • Working closely with engineering and product on customer product implementation and feature requests.
  • Providing world-class customer service, through organization, urgency, and strategy.
  • Collaborating effectively with sales, professional services, product, and peers to maximize the customer experience.

Requirements:

  • 1 year of customer service and/or account management experience, SaaS a plus.
  • Bachelor's Degree preferred or equivalent experience.
  • Data entry, including working with large data sets and ensuring they are in the correct format for import.
  • Ability to hold others accountable and follow up consistently to ensure end-to-end completion of client requests.
  • Knowledge of social media platforms and review sites.
  • Highly organized, self-driven, and eager to provide a superior customer service experience.
  • Detail-oriented ability to see things through a client's perspective.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure.
  • Ability to find creative solutions to challenging problems.
  • Desire to excel and grow within the organization.

About Reputation:

At Reputation, we believe in embracing a culture that values uniqueness, inviting diverse groups to take part in company life, and helping each individual feel accepted for who they are. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day.

What We Offer:

  • Flexible working arrangements.
  • Career growth with paid training and tuition opportunities.
  • Active Employee Resource Groups (ERGs) to engage with.
  • An equitable work environment.