Pharmacy Account Manager
1 day ago
We are seeking an experienced Pharmacy Account Manager to join our team at BrightSpring Health Services. This is a full-time position responsible for providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
Main Responsibilities:
- Deploy advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of various corporate initiatives
- Engage with C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services
- Own client issue escalation and resolution process, working directly with key internal partners to achieve timely responses on all issues and set proper expectations for clients
- Manage client base through CRM software, tracking and managing activities, tasks, contacts, and other material events with clients, documenting up-selling of products and solutions, and how those relate to the overall retention strategy
- Prepare and participate in Book of Business Reviews with Management on a quarterly or semi-annual basis
- Collaborate and assist the sales team in serving the account
- Prepare quarterly business review materials, facilitate client engagement calls, conduct routine client-facing telephonic training, and oversee the implementation of new facilities
- Work with other disciplines (credit/collections, contracting, and marketing) to assure corporate billing and receivables standards are achieved
- May attend corporate/networking events and conferences
- Establish productive, professional relationships with key personnel in partner accounts
- Perform other tasks as assigned
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