Pharmacy Account Manager

1 day ago


Scottsdale, Arizona, United States BrightSpring Health Services Full time
About the Role

We are seeking an experienced Pharmacy Account Manager to join our team at BrightSpring Health Services. This is a full-time position responsible for providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Main Responsibilities:

  • Deploy advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of various corporate initiatives
  • Engage with C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services
  • Own client issue escalation and resolution process, working directly with key internal partners to achieve timely responses on all issues and set proper expectations for clients
  • Manage client base through CRM software, tracking and managing activities, tasks, contacts, and other material events with clients, documenting up-selling of products and solutions, and how those relate to the overall retention strategy
  • Prepare and participate in Book of Business Reviews with Management on a quarterly or semi-annual basis
  • Collaborate and assist the sales team in serving the account
  • Prepare quarterly business review materials, facilitate client engagement calls, conduct routine client-facing telephonic training, and oversee the implementation of new facilities
  • Work with other disciplines (credit/collections, contracting, and marketing) to assure corporate billing and receivables standards are achieved
  • May attend corporate/networking events and conferences
  • Establish productive, professional relationships with key personnel in partner accounts
  • Perform other tasks as assigned

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