Senior Product Specialist

3 days ago

Winona, Minnesota, United States Watlow Full time
About the Role

At Watlow, we're seeking a highly skilled and motivated Product Specialist to join our Industrial Control Systems group. As a key member of our team, you'll have the opportunity to learn and interact with our expansive product lines, including Power Controllers, Switches, Data Recording products, and Temperature and Process Controllers.

As a Product Specialist, you'll play a crucial role in supporting our customers and sales channels with product advice, selection, application, and set-up. You'll be the go-to liaison for engineering support on smaller customer projects and technical inquiries, providing technical support post-sale and maintaining strong business relationships.

Your Key Responsibilities will include:

  • Building and maintaining relationships with internal stakeholders and peers, as well as external customers.
  • Establishing and cultivating a working knowledge of products and their applications.
  • Supporting and educating customers, distributors, and sales agents on product selection and product application.
  • Serving as a technical resource post-sale and assisting with product investigations.
  • Supporting new product development teams by providing input based on your product and customer learnings.
  • Working closely with cross-functional teams to assess business opportunities and develop product growth strategies.

Required Qualifications include:

  • A Bachelor's degree, or two-year degree and related experience, or equivalent experience (5-8 years).
  • Proficiency in MS Office (Excel, Teams, Word).
  • Strong customer-facing skills and the ability to resolve conflicts effectively.
  • Excellent organizational and communication skills. Fluent in English.
  • Strong analytical and debug skills.
  • A self-starter with a desire to learn.
  • The ability to work independently and know when to refer issues to others.
  • The ability to collaborate effectively with cross-functional teams.
  • Experience in using business systems to achieve results and improve processes.

Desired Qualifications include:

  • A Bachelor's or two-year degree in a Science or Engineering field.
  • Experience in Electrical or Data collection fields.

Benefits: The Watlow Total Compensation Plan

The health, well-being, and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career-enhancing benefits:

  • Annual Achievement Award.
  • A 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance.
  • An onsite wellness clinic.
  • Wellness incentives.
  • An Employee Personal Assistance Program.
  • Dental, medical, vision, and short-term and long-term disability insurance.
  • Paid holidays, personal time, and vacation.
  • Parental leave.
  • Tuition reimbursement.

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.

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