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Patient Access Specialist

2 months ago

Boston, Massachusetts, United States Complete Staffing Solutions Full time
Job Overview

Hours: 40 hours within the timeframe of 7:30am to 5:30pm.
Contract to potential permanent placement.

Key Responsibilities:

  • Handle incoming and outgoing service requests through phone and online channels.
  • Facilitate connections for new and current patients to hospital registration, physician offices, or other essential business sectors as necessary.
  • Serve as a communication bridge between patients and office personnel to guarantee timely and appropriate appointment scheduling.
  • Assist patients by delivering information regarding primary care and specialty medical practices.
  • Adhere to internal protocols and departmental procedures for the effective management of inquiries.
  • Record each service request for accurate tracking and analysis across the organization.
  • Maintain availability for patients by following a set schedule.
  • Meet all critical performance metrics related to productivity, quality, and schedule compliance.
  • Collaborate closely with team members to promote consistency and implement process enhancements.
  • Build strong relationships with business partners and key stakeholders.
  • Engage in projects and workgroups as required.

Qualifications:

  • High School Diploma or GED equivalent.
  • 1-3 years of relevant experience in a call center environment is highly preferred.
  • Experience in a healthcare or hospital setting is advantageous.
  • Proficiency in MS Office applications; including Word, Excel, PowerPoint, and Outlook.
  • Capability to use telephony software and headsets (Cisco platform).
  • Strong customer service skills; excellent verbal and written communication abilities.

Required Skills/Abilities/Competencies:

  • Ability to function in a structured environment and manage a high volume of inquiries using a headset.
  • Dedication to delivering exceptional customer service to all internal and external clients.
  • Capacity to interpret information and resolve customer issues effectively.
  • Ability to address both basic and complex inquiries utilizing professional service delivery techniques.
  • Outstanding time management and organizational skills; ability to adapt priorities as business needs change.
  • Strong focus on process improvement; ability to identify issues and communicate them to leadership constructively.
  • Willingness to learn new practices and take on additional responsibilities as required by the business.
  • Positive demeanor and a strong desire to contribute positively to the team.