Branch Manager

2 weeks ago


Pittsburgh, Pennsylvania, United States Citizens Full time
Job Overview

Citizens is seeking a highly skilled Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities:

  • Drive branch performance and sales growth through effective leadership and strategic planning.
  • Develop and maintain a strong customer-centric culture, ensuring exceptional customer experience and satisfaction.
  • Lead and manage branch colleagues, providing coaching, mentoring, and performance development opportunities.
  • Collaborate with cross-functional teams to achieve business objectives and drive operational excellence.
  • Manage branch finances, including budgeting, forecasting, and financial reporting.
  • Develop and implement business strategies to drive sales growth, customer acquisition, and retention.
  • Stay up-to-date with industry trends, regulatory requirements, and best practices to ensure the branch remains competitive and compliant.

Requirements:

  • Associate's or Bachelor's degree in a related field.
  • 4+ years of sales management experience in retail or branch banking.
  • Proven track record of managing objectives, meeting sales goals, and driving branch performance.
  • Strong leadership, coaching, and mentoring skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

  • Experience managing a branch with an FTE count up to 8 or more.
  • Knowledge of digital banking platforms and technologies.
  • Ability to work in a remote or multi-unit management environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our customers' lives.

Equal Employment Opportunity:

Citizens is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.


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