Branch Manager

5 days ago


Pittsburgh, Pennsylvania, United States Citizens Full time
Job Overview

Citizens is seeking a highly skilled Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities:

  • Drive branch performance and sales growth through effective leadership and strategic planning
  • Develop and maintain a strong customer-centric culture, ensuring exceptional customer experience
  • Lead and manage branch colleagues, providing coaching and development opportunities to enhance their skills and performance
  • Collaborate with cross-functional teams to achieve business objectives and drive operational excellence
  • Manage branch finances, including budgeting, forecasting, and financial reporting
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase colleague engagement

Requirements:

  • Associate's or Bachelor's degree in a related field
  • 4+ years of experience in sales management, leadership, or a related field
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing colleague engagement
  • Strong leadership and management skills, with the ability to inspire and motivate colleagues
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • Ability to work in a fast-paced environment, with a strong focus on results and customer satisfaction

Preferred Qualifications:

  • Experience working in the digital banking space, with a strong understanding of mobile and online banking platforms
  • Leadership experience in a retail banking environment, with a focus on sales growth and customer satisfaction
  • Proven ability to develop and implement strategies to drive sales growth, improve customer satisfaction, and increase colleague engagement

Why Work for Citizens:

Citizens is a customer-centric organization that values its colleagues and is committed to providing a supportive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Equal Employment Opportunity:

Citizens is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.


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