Customer Service Ambassador

1 week ago


Salt Lake, Utah, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a superior member experience.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to members and guests, ensuring a welcoming and comfortable environment.
  • Front Desk Activities: Greet members and guests, check them in, tour and sign up new members, and communicate updates and events.
  • Phone and Email Support: Answer phone calls and respond to emails in a friendly and professional manner.
  • Club Maintenance: Maintain a clean and organized front desk area and lobby, and perform regular facility cleaning and upkeep.
Requirements
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in a fitness or wellness environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with members and colleagues in a positive and professional manner.
  • Physical Demands: Ability to stand for prolonged periods, walk, and perform light physical tasks.
  • Education: High school diploma or equivalent required.
Why Work at Planet Fitness?

As a Member Services Representative at Planet Fitness, you will have the opportunity to work in a dynamic and supportive environment, contributing to the success of our members and the growth of our business. We offer a competitive compensation package, including medical, dental, and vision insurance, as well as opportunities for professional development and advancement.



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