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Customer Service Representative

2 months ago


Grand Rapids, Minnesota, United States L&M Fleet Supply Full time
Shop Service Writer

Position Overview:

As a vital member of our team, the Shop Service Writer plays a crucial role in ensuring customer satisfaction and operational efficiency. This position requires effective communication with clients while fostering a positive atmosphere within the workplace.

Key Responsibilities:
  • Engage with customers to ascertain their requirements and recommend suitable products and services.
  • Maintain a welcoming and enjoyable environment for both customers and staff.
  • Prior experience in automotive service or small engine repair is advantageous.
Job Type:
  • Part-Time Employment
Work Schedule:
  • Flexible hours to accommodate various schedules.
  • Shifts may vary based on operational needs.
Compensation:

Targeted pay range is $15-18 per hour.


Additional Duties:
  • Deliver exceptional customer service at the repair shop and parts counter.
  • Organize and monitor service and repair tasks.
  • Serve as the communication bridge between technicians and customers.
  • Manage parts ordering, assist with special requests, and oversee shop operations.
Desired Qualities:
  • Customer-Oriented
  • Responsible and Accountable
  • Team Player
  • Trustworthy and Dependable
  • Strong Decision-Making Skills
Benefits for Full-Time Employees:
  • Comprehensive Health & Dental Coverage
  • 401(k) Retirement Plan with Employer Contributions
  • Life and Disability Insurance
  • Paid Time Off
  • Employee Discounts
  • Wellness Initiatives

L&M Fleet Supply is dedicated to delivering outstanding customer service and values its knowledgeable and approachable team members. We prioritize respect and aim to cultivate a supportive work environment. Join us in making a meaningful impact.