Studio Team Lead

5 days ago


Sioux Falls, South Dakota, United States Waxing the City of South DakotaNorth DakotaIowa Full time
Job Description

**About Us**

At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a client's overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger - you're a part of improving the self-esteem of the world.

**Job Summary**

The Studio Coordinator is a key position in creating the ultimate client experience. The Studio Coordinator must create an impression of warmth, professionalism, and efficiency. Do you think quickly on your feet and find solutions that create balance even in times of distress? If this sounds like you, then we'd like to hear from you.

**Essential Functions**

  • Greet and check in customers when they arrive at the studio.
  • Assist with client inquiries, educate clients about our service offerings, product selection, and membership program.
  • Manage the schedule and provide creative solutions to problems, helping to maximize the client experience and provide support to the service providers.

**Additional Functions**

  • Reschedule clients if needed.
  • Participate in defined community outreach events.

**Role Scope and Complexity**

The Studio Coordinator reports directly to the Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards for internal and external customers.

**Minimum Qualifications**

  • The ability to demonstrate customer experience skills.
  • Effective communication skills, including initiating and managing client conversations.
  • Able to demonstrate problem-solving skills.
  • Willingness to collaborate with team members.
  • Exceptional customer service.
  • Ability to juggle multiple tasks simultaneously.
  • Detail-oriented.

**Preferred Qualifications**

  • Experience in a salon/beauty environment or retail sales.

**Benefits/Perks**

  • Competitive compensation.
  • Great company culture.
  • Growth opportunities.
  • PTO.
  • Flexible hours.

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