Clinical Outreach Manager

3 weeks ago

Rockford, Illinois, United States Charlie Health Full time

About the Role

At Charlie Health, we're on a mission to connect the world to life-saving mental health treatment. As a Clinical Outreach Manager, you'll be a key part of our team, building relationships with clinical partners in your local community and providing much-needed resources to those struggling with their mental health.

You'll be a champion of Charlie Health, ensuring that every possible patient, parent, and provider can access our innovative virtual programs. With a focus on community outreach and partnership development, you'll have the opportunity to make a meaningful impact in the lives of those who need it most.

As a member of our Clinical Outreach team, you'll work closely with internal partners to deliver on our goals and objectives. You'll be responsible for developing and operationalizing our GTM strategy, creating and managing relationships with referral sources, and designing strategies to better support and engage our referral partners.

With a strong background in sales and a passion for mental health, you'll be well-equipped to succeed in this role. If you're driven to make a difference and have a natural ability to build relationships, we encourage you to apply.

Responsibilities

  • Develop and operationalize GTM strategy for efficient new market penetration
  • Create, build, and manage relationships with referral sources across priority markets
  • Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
  • Design strategies to better support and engage referral partners across different channels
  • Deepen Charlie Health's penetration across existing partnerships
  • Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
  • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
  • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

  • Must be based in Rockford, IL
  • Must be fluent in English
  • You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
  • Experience working with or selling to healthcare organizations a plus
  • Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners
  • Ability to energize, advise & persuade senior corporate personnel
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
  • Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note: We are not currently considering applicants in CA, CO, NY, and WA for this position.

Our Values

  • Connection
    • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • We ask 'why' five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
    • Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Our clients don't give up and neither do we. Persistence is our superpower.

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